Sometimes, we find ourselves staring at a distance, this means that we are searching for answers or simply just require clarification.
Here’s a few things that might give what you need.
We are here to answer all your questions! If you can’t quite find what you are looking for below, get in touch with us.
Yes, we registered with NDIS. We have been approved to under the following registration groups and can provide :
Definitely, RenRey is able to provide services to NDIS participants who are self-managed, plan managed and NDIA managed.
However, if we are unable to provide you the appropriate assistance, let us know. We might be able to assist.
Eligibility for NDIS support is determined by the National Disability Insurance Agency (NDIA), based on several factors including age, residency, and the nature of your disability.
If you’re wondering whether you qualify for support, RenRey is here to guide you through the assessment process with clarity and compassion. Our family can help you understand the criteria, assist in gathering necessary documentation, and even support you during the application process.
NDIS supports Australians with significant and permanent disability, ensuring you achieve your goals in areas including independence, involvement in the community, education, employment, and health and wellbeing. If you’re unsure about your eligibility or how to proceed, just let us know.
RenRey family is here by your side to guide you every step of the way.
Submitting a referral to RenRey is the first step towards personalised support, but what comes next?
Once we receive your referral, one of our friendly Renrey family members will contact you to discuss your needs and aspirations in more detail. Getting to know you is a vital part of our process, allowing us to understand not just the support you require, but also your personal goals and how we can help you achieve them.
We will then arrange a face-to-face meeting (if possible) to further personalise our approach and ensure we match you with the right services and support workers. Our goal is to make sure that every individual feels heard, valued, and supported from the very beginning.
Remember, we are your family who will travel with you on your journey towards living the life you want
While RenRey family provides the same services as other providers, but you will be able to identify us on the way we stand by your side – like a true family.
This is because our founders’ firsthand experience in carrying for the loved one brings us a relatable experience bringing empathy and understand with a family-centric perspective to everything we do.
You are not just another client, but a family member.
That’s why we spend our time getting to know you so that we can cater exactly on your needs to make that extra level of difference in our services.
Of course. We know that life is full of changes and your support needs may change over time. That is why we offer flexible service plans designed to adapt to your changing requirements. Whether you need to adjust the type of support you receive, increase or decrease service hours, or even change support workers to better suit your personality and needs, we’re here to make it happen.
Our process for making changes is straightforward and centred around your comfort and satisfaction. Just let us know and we’ll work with you to reassess your needs and update your support plan accordingly.
You are our priority!
We will always ask you how we are going and this conversation may arise. You may consider at some point your you are not completely satisfied, let us know. We can then discuss and resolve your concerns effectively.
Our approach is to listen carefully to your feedback, understand the root of the issue, and work together to find a solution that meets your needs and expectations. Changes can be made to match you with different support workers, adjust the types of services provided, or address specific concerns you have about how support is being delivered.